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Palgrave Macmillan

Socially Responsible Outsourcing

Global Sourcing with Social Impact

ISBN 9781137557285
Publication Date February 2016
Formats No other formats available
Publisher Palgrave Macmillan
Series Technology, Work and Globalization

A compilation of prestigious contributions from eminent thinkers in the field, this book focuses on the topic of socially responsible outsourcing (SRO). Building on the previous title in this series, Socially Responsible Outsourcing develops the concept of 'Impact Sourcing' which has gained increased commercial and academic interest over the past four years, and discusses how and why clients and providers have embraced social responsibility. Socially Responsible Outsourcing includes research frameworks, rich case studies, and an SRO agenda for the future.

Dr. Mary Lacity is Curators' Professor of Information Systems and an International Business Fellow at the University of Missouri-St. Louis, USA. She is also Visiting Professor at the London School of Economics, UK and has published twenty books.

Dr Brian Nicholson is Professor at Manchester Business School, University of Manchester, UK. Since 1995, he has been involved in teaching, research and consultancy projects in the broad area of global sourcing of software and other business processes. Brian has authored two previous books including Sustainable Global Outsourcing (Palgrave, 2012) with Ron Babin.

Dr. Ron Babin is Associate Professor at the Ted Rogers School of Management at Ryerson University in Toronto, Canada. His research focuses on the role of global IT and business process outsourcing in business and the impact on society. Dr. Babin teaches Global Technology Trends to MBA and undergraduate students. He is also an accomplished executive educator in the area of outsourcing strategy, governance and relationship management. Prior to joining Ryerson University, Dr. Babin was a strategy partner at Accenture and at KPMG.

1. Introduction
Brian Nicholson, Ron Babin, Mary C. Lacity

2. The Impact of Impact Sourcing: Framing a Research Agenda
Erran Carmel, Mary C. Lacity and Andrew Doty.

3. Exploring the 'impact' in Impact sourcing ventures: A sociology of space perspective
Sandeep, M. S., and M. N. Ravishankar

4. The Rural BPO Sector in India: Encouraging inclusive growth through entrepreneurship
Shirin Madon and C. Ranjini

5. Social outsourcing as a development tool: The impact of outsourcing IT services to women's social enterprises in Kerala.
Richard Heeks and Shoba Arun.

6. Assessing the Social Development Potential of Impact Sourcing
Fareesa Malik, Brian Nicholson and Sharon Morgan

7. Competition in Online Job Market Place: Towards a global labour market for outsourcing services.
Niels Beerepoot and Bart Lambregts

8. Impact sourcing: employing prison inmates to perform digitally-enabled business services.
Mary C. Lacity, Joseph W. Rottman, and Erran Carmel

9. Exploring the effects liminality on corporate social responsibility in inter-firm outsourcing relationships
Brian Nicholson, Ron Babin and Steve Briggs

10. Impact Sourcing: Aboriginal Case Study
Ron Babin, Brian Nicholoson Megan Young



'Uncovering processes, which underpin the convergence of doing well and doing good is critical in the discussion on the role of business in society. In this work, Nicholson, B., Babin, R. and Lacity, M. go beyond colorful anecdotes and political rhetoric by offering sound empirical evidence of both: outsourcing as a mechanism for doing well with its emphasis on efficiencies and effectiveness, and CSR mindset of doing good by bringing social outcomes into business equations. As digital revolution continues to reshape both outsourcing and CSR, understanding fundamentals is critical in continuing this discussion on business and society.'- Wanda R. Lopuch, Chair of the Board Global Sourcing Council"This book is timely and important in the light of the CSR mandate in the new Companies Bill in India. Corporations should be seen to do good, the impact should be visible, measurable and the result of strategic thinking."- Gayathri Mohan, Vice President Corporate Responsibility Steria, India"I recommend this book to players in the outsourcing ecosystem who need to better understand the value of Impact Sourcing. Impact sourcing not only creates an impact to the society at large but also makes perfect business sense! Organizations not only are able to procure IT and Business Process services at the right price points but also enhance their brand by doing socially responsible outsourcing. Service providers generate tremendous amount of good will in the society by employing underprivileged youth, diversify to new geographies and reduce operating costs"- Kevin S. Parikh, Chairman of Avasant Foundation and Global CEO, Avasant"Socially responsible outsourcing is a notion that has been gaining steam over the last several years and it's exploration has been sorely needed. This book approaches the subject in a reasoned and thoughtful fashion with the contributed chapters coming from distinguished individuals in the sourcing community. Their combined efforts give me hope that we will now be able to move forward with global sourcing having positive social impact. I very much welcome this book and encourage the sourcing community to read it, and learn from it."- Rudy Hirschheim, Ourso Family Distinguished Professor of Information Systems and Decision Sciences Department & CCT, Louisiana State University, USA'Brian Nicholson, Ron Babin and Mary Lacity have brought together a thought-provoking collection of articles which provide a definitive picture of the developments in socially responsible sourcing. The case studies they describe demonstrate the wide diversity of people and communities who have been benefiting from initiatives driven by a socially responsible sourcing vision. An impressive and heart-warming read."- Adrian Quayle, Managing Partner, Avasant, Chair ISO Committee on Outsourcing ISO 37500, NOA Council Member, IAOP UK Chapter Co-Chair"[This] book Socially Responsible Outsourcing: Global Sourcing with Social Impact is a must read for all stakeholders engaged in the outsourcing value chain"-Chetan Sharma , Datamation   "Dr. Nicholson and his colleagues shine a much needed light on the companies who challenge the status quo of sourcing for global talent by living the creed of 'if you can do the job you should get the job...' " - Monty P. Hamilton, Chief Executive Officer, Rural Sourcing Inc., US
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